Refund Policy

• Tuition ($50) is paid in advance and covers the classes of the calendar month.
• If you withdraw the student before the first class of the month you paid for, we refund 100%.
• Once the month has started, tuition is non-refundable. Classes the student misses are not discounted or refunded.
• If Carnaval Academy cancels a class, we reschedule it; if that is not possible, we apply a proportional credit to the next month or refund that portion if you prefer.
• If Carnaval Academy suspends the program or withdraws a student by its own decision, we refund the proportional part of the month not taught.
• Amounts covered by a scholarship are not refunded in cash.

• The costume ($120) is made to measure. You may cancel for a full refund within 3 days of payment, as long as production has not started.
• After that period, or once production has started, there is no refund, because the garment is made specifically for the student.
• If the costume arrives with a manufacturing defect or measurements different from those taken, we adjust or replace it at no cost. Let us know within 7 days of delivery.

• Donations are voluntary and, as a general rule, non-refundable.
• If you donated by mistake (wrong amount, duplicate charge, or unintended donation), write to us within 30 days and we will refund the full amount.
• The optional contribution Zeffy suggests at checkout goes to Zeffy, not to Carnaval Academy; Zeffy handles refunds of that contribution.

• Write to info@carnavalacademy.org or call (801) 678-7683 with the student's or donor's name, the date, the amount, and the reason.
• We respond within 5 business days at most.
• Refunds go back to the original payment method. Card or bank payments are returned through QuickBooks or Zeffy within 7 to 10 business days (your bank may take a few more days). Cash payments are returned in cash or by transfer, as agreed.

We may update this policy; the current version is the one published here with its date. Changes do not affect payments already made. This policy is part of the Terms and Conditions.